Return & Exchange Policy

Return & Exchange Policy

At The Zewar, we carefully check and pack every order before dispatch to ensure that you receive your jewellery in perfect condition.

Defective Product

If you receive a defective, damaged, or incorrect product, you can request a return or exchange. After verification, we will arrange the appropriate resolution.

Unboxing Video Is Mandatory

A complete, continuous unboxing video is mandatory for any return or exchange request.

The video must:

* Be recorded before opening the package.
* Clearly show the sealed package, shipping label and package condition.
* Continue throughout the entire unboxing process without cuts or edits.
* Clearly show the product and any defect/damage received.

Without a proper unboxing video, we may not be able to verify the condition of the product at the time of delivery, and the return or exchange request may not be accepted.

No Return or Exchange for Other Reasons

Return or exchange is not available for reasons such as change of mind, personal preference, size preference, or simply not liking the product, unless the product received is defective, damaged, or incorrect.

Important

Please inspect your order carefully while recording the unboxing video. If you find any issue, contact us as soon as possible with the unboxing video and order details so that our team can assist you.

Your unboxing video is the primary proof required for processing a return or exchange request.